{"id":9762,"date":"2021-11-26T22:56:29","date_gmt":"2021-11-26T22:56:29","guid":{"rendered":"https:\/\/blogs.transparent.com\/hindi\/?p=9762"},"modified":"2021-11-26T22:56:29","modified_gmt":"2021-11-26T22:56:29","slug":"the-chambers-of-resilience","status":"publish","type":"post","link":"https:\/\/blogs.transparent.com\/hindi\/the-chambers-of-resilience\/","title":{"rendered":"The Chambers of Resilience"},"content":{"rendered":"
\"Taj\"

Photo by Arju Babu from Pexels<\/p><\/div>\n

The people of Mumbai are tough \u0915\u0920\u094b\u0930 as all major city residents are. However, there is a difference \u0905\u0902\u0924\u0930 to the persona of the Mumbaikar. They come from all over India with dreams \u0938\u092a\u0928\u093e to make it in this big city. They have to fight caste prejudices \u092a\u0915\u094d\u0937\u092a\u093e\u0924, language barriers and cultural hurdles \u092c\u093e\u0927\u093e to make it. But the one thing most develop over time is resilience \u0932\u091a\u0940\u0932\u093e\u092a\u0928, grit and a great sense of humor.<\/p>\n

These qualities can not be developed in a classroom \u0915\u0915\u094d\u0937\u093e but Mumbaikars display it when under pressure. And there was no better time to see this than 13 years ago, on the 26th day of November 2008.<\/p>\n

26\/11 will always be etched \u0928\u0915\u094d\u0915\u093e\u0936\u0940 \u0915\u0940 \u0917\u092f\u0940 in the memory of a Mumbaikar. It was a dark day which continued for four days while ten men held the city hostage \u092c\u0902\u0927\u0915. These ten men were young, trained and fearless. They were also from Pakistan.<\/p>\n

Mumbai residents watched in horror \u0921\u0930\u093e\u0935\u0928\u0940 as the events unfolded in five different locations: The Oberoi-Trident, a five star hotel in South Mumbai, The iconic Taj Mahal Palace and Tower Hotel, the Chabad House – a Jewish cultural center in the middle of the city, Leopold Cafe – a teenage \u0915\u093f\u0936\u094b\u0930 \u0915\u093e haunt of this author, and Victoria Terminus – the Indian equivalent \u0938\u092e\u0915\u0915\u094d\u0937 to Grand Central Station in NYC.<\/p>\n

The focus of the 60 hour siege and most of the carnage \u0928\u0930\u0938\u0902\u0939\u093e\u0930 was at the 115 year old Taj Mahal Hotel. According to reports, 166 people were killed and 300 injured. The numbers are not that accurate \u0936\u0941\u0926\u094d\u0927 though. Thirteen years on the stories of that horrific \u092d\u0940\u0937\u0923 day still continue.<\/p>\n

Ankur Chawla, who was present at the Taj Mahal that day, wrote a poignant Instagram pos<\/a>t about his ordeal. The Indian community starting with the hospitality staff showed remarkable courage \u0938\u093e\u0939\u0938 and resilience. They put their guests first, hiding most of their guests in the The Chambers which is a private club at the Taj.<\/p>\n

Raghu Deora<\/a> faced death working as a chef at this private club within the Taj. He was shot at point blank range but managed to survive after three months in a hospital. Here is an example of not only resilience but tough Mumbai humor \u0939\u093e\u0938\u094d\u092f. He said, “\u201cMy entire family is from the army background and nobody\u2019s got shot other than me.\u201d<\/p>\n

Harvard did a case study \u092e\u093e\u092e\u0932\u0947 \u0915\u093e \u0905\u0927\u094d\u092f\u092f\u0928 on the event. Why did the hotel staff who knew all the back routes of escape out of the hotel, not use them? Why did they chose to protect their guests and usher them to safety when the time came? Some even went back in to usher more out to safety?<\/p>\n

What was this mindset of courage<\/a>, calm, resilience and duty first? The cultural belief system<\/a> of valuing \u092e\u0942\u0932\u094d\u092f the guest as God.\u00a0 In Sanskrit it is, “Atithi Devo Bhava”.\u00a0 When Harvard studied this cultural phenomenon \u0918\u091f\u0928\u093e they discovered that the Taj recruited young employees for their attitudes not grades. How did they treat their teachers in school? How did they treat elders? Another factor was during training, the recruits \u0930\u0902\u0917\u0930\u0942\u091f\u094b\u0902 were trained to be brand ambassadors for the guests, not for the company. Another factor was employee recognition \u092e\u093e\u0928\u094d\u092f\u0924\u093e within 48 hours of receiving a good report.<\/p>\n

So these values and beliefs are a motivating source \u0938\u094d\u0930\u094b\u0924 for the rest of the world.<\/p>\n","protected":false},"excerpt":{"rendered":"\"Taj\"

The people of Mumbai are tough \u0915\u0920\u094b\u0930 as all major city residents are. However, there is a difference \u0905\u0902\u0924\u0930 to the persona of the Mumbaikar. They come from all over India with dreams \u0938\u092a\u0928\u093e to make it in this big city. They have to fight caste prejudices \u092a\u0915\u094d\u0937\u092a\u093e\u0924, language barriers and cultural hurdles \u092c\u093e\u0927\u093e to…<\/p>\n

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