{"id":3690,"date":"2011-09-09T06:00:35","date_gmt":"2011-09-09T10:00:35","guid":{"rendered":"https:\/\/blogs.transparent.com\/ingles\/?p=3690"},"modified":"2011-09-09T06:00:35","modified_gmt":"2011-09-09T10:00:35","slug":"listening-practice-theres-a-real-person-behind-every-computer","status":"publish","type":"post","link":"https:\/\/blogs.transparent.com\/ingles\/2011\/09\/09\/listening-practice-theres-a-real-person-behind-every-computer\/","title":{"rendered":"Listening practice: There’s a real person behind every computer"},"content":{"rendered":"

Todos n\u00f3s que trabalhos com blogs recebemos e-mails todos os dias com elogios, cr\u00edticas construtivas e tamb\u00e9m alguns e-mails bem dif\u00edceis de ler pois v\u00eam com insultos. Muitas pessoas se esquecem de que h\u00e1 uma pessoa por tr\u00e1s de cada website, de cada atendimento ao p\u00fablico e hoje nosso post traz duas historinhas que ilustram bem isso. Traduzi algumas das express\u00f5es mais dif\u00edceis, ok?<\/p>\n

My friend Sarah has run a small online business out of her living room for 12 years. It’s her whole life; she takes it very, very personally.<\/p>\n

Last week, one of her clients sent her a ten-page long scathing <\/strong>(contundente, mordaz) email, chopping her down<\/strong> (acabando com ela), calling her a scam artist<\/strong> (oportunista, engana\u00e7\u00e3o) and other vicious <\/strong>(cruel) personal insults, saying she was going to sue <\/strong>(processar) Sarah for everything she’s worth, as retribution for a mishandled account <\/strong>(conta mal gerenciada).<\/p>\n

Devastated <\/strong>(arrasada), Sarah turned off her computer and cried. She shut off the phones<\/strong> (desconectou os telefones) and closed up shop<\/strong> (baixou as portas) for the day<\/strong> (o resto do dia). She spent the whole weekend in bed, wondering if she should just give up<\/strong> (desistir), thinking maybe every insult in this client’s letter was true and she’s actually no good<\/strong> (ruim) at what she does, even after 12 years.<\/p>\n

On Sunday, she spent about five hours most of the day carefully addressing <\/strong>(tratando) every point in this ten-page email. Then she went through the client’s website, learning everything about her and offered all kinds of advice and suggestions, and connections. Sarah refunded <\/strong>(reembolsou) the client’s money plus an additional $50 with gushing <\/strong>(efusivo) deep apologies for ever having upset someone she was honestly trying to help.<\/p>\n

The next day, she called the client to try to talk through the situation<\/strong> (resolver a situa\u00e7\u00e3o) with her. The client cheerfully<\/strong> (alegremente) took her call and said “Oh! Don’t worry about it. I wasn’t actually that upset. I was just in a bad mood. I didn’t think anyone would read my email anyway.”<\/p>\nhttps:\/\/blogs.transparent.com\/ingles\/wp-content\/uploads\/sites\/35\/2011\/09\/theres-a-real-person-behind-a-computer-2.mp3<\/a><\/audio>\n

My friend Valerie was using an online dating service. She was halfhearted <\/strong>(desanimada) about it. She just wanted a perfect magic man to sweep her off her feet<\/strong> (arrebat\u00e1-la) through divine serendipity<\/strong> (provid\u00eancia divina).<\/p>\n

We were at her computer when I asked her how it’s going. She logged in to her account and showed me her inbox. There were eight new messages; each one well written, saying what the man liked about her profile, how they have a mutual interest in hiking <\/strong>(escalada), or that he also speaks German, and asking her if she’s also been to Berlin or if she’s hiked to New Zealand.<\/p>\n

I felt for <\/strong>(senti pena) those guys, each one pouring out his heart<\/strong> (abrindo seu cora\u00e7\u00e3o), projecting his hopes onto Valerie hoping she’ll reply with equal enthusiasm, hoping she might be the one who will finally see and appreciate him.<\/p>\n

She said, “Ugh, losers! I get like ten of these a day<\/strong>.” (Recebo uns dez desses por dia.) Then she deleted all of them without replying.<\/p>\n

When we yell at<\/strong> (gritar com) our car or our coffee machine, it’s fine because they’re just mechanical appliances <\/strong>(aparelhos). So when we yell at a website or a company, using our computer or phone, we forget that it’s not an appliance but a person that’s affected.<\/p>\n

It’s dehumanizing to have thousands of people passing through our computer screens, so we’d do things we’d never do if those people were sitting next to us.<\/p>\n

It’s too overwhelming <\/strong>(insuport\u00e1vel) to remember that at the end of every computer is a real person a lot like you, whose birthday was last week, who has three best friends but nobody to spoon<\/strong> (se aconchegar) at night and who is personally affected by what you say.<\/p>\n

Even if you remember it right now, will you remember it next time you’re overwhelmed or perhaps never forget it again?<\/p>\n

Fonte do \u00e1udio: Youtube<\/p>\n","protected":false},"excerpt":{"rendered":"

Todos n\u00f3s que trabalhos com blogs recebemos e-mails todos os dias com elogios, cr\u00edticas construtivas e tamb\u00e9m alguns e-mails bem dif\u00edceis de ler pois v\u00eam com insultos. Muitas pessoas se esquecem de que h\u00e1 uma pessoa por tr\u00e1s de cada website, de cada atendimento ao p\u00fablico e hoje nosso post traz duas historinhas que ilustram…<\/p>\n

Continue Reading<\/a><\/p>","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[224329],"tags":[227103],"class_list":["post-3690","post","type-post","status-publish","hentry","category-avancado","tag-podcasts"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t